--- title: Diana Liechty | Resume description: Learn about my Experience, education, skills, and interests. --- ![DL_logo.png](https://www.dianaliechty.com/hs-fs/hubfs/DL_logo.png?width=87&name=DL_logo.png "DL_logo.png") # My Resume **[Experience](https://www.dianaliechty.com/resume//#experience) | [Education](https://www.dianaliechty.com/resume/?hsLang=en#education) | [Additional Skills/Interests](https://www.dianaliechty.com/resume/?hsLang=en#skills)** [![Download Resume as PDF](https://no-cache.hubspot.com/cta/default/498127/3b14c78d-f258-4989-b1c9-d519bfe0fb02.png)](https://cta-redirect.hubspot.com/cta/redirect/498127/3b14c78d-f258-4989-b1c9-d519bfe0fb02)[For the most up to date information, please visit my LinkedIn here.](https://www.linkedin.com/in/dianaliechty/) --- ### Experience :   **HubSpot**, Cambridge MA ***Senior Implementation Specialist –  (2016–present* ) *** - Collaborated with the Business Enablement team to advocate and prioritize internal tool functionality requirements on behalf of my team - Developed and delivered internal-facing training resources to promote success with new tools and processes - Trained and provide day-to-day job advice to new team members on job efficiency and funnel management - Ran call listening sessions and reviewed peer communication strategies to support team members developing deeper relationships with customers - Mentored 3 new IS team members through their new hire projects and guided their growth in core job skills - Planned and hosted Direct Services-wide events to promote collaboration in solving for customer success   **HubSpot**, Cambridge MA ***Implementation Specialist –  (2015– 2016)*** - Manage customer onboarding success and happiness, driving an average app adoption of 72% at 90 days - Designed and delivered a customer facing Campaign resource, promoting better understanding of onboarding inbound methodology - Selected to represent the Implementation Team for the Inbound Angels program, proposing a team specific solution to increase onboarding customer NPS scores by leveraging the Inbound conference - Appointed as IS Culture Squad Chairperson to organize and communicate internal team activities promoting team bonding and HubSpot culture - Inbound Certified, HubSpot Certified   **Epic Systems**, Madison WI ***Project Manager/Implementation Consultant (2012– 2014)*** **Client Project Management** - Implemented the Physician Ordering application for an eight-hospital system, undertaking Epic’s largest Inpatient project with 40+ specialties, by gathering requirements, proposing solutions, building, and testing, resulting in 50 streamlined Inpatient workflows from multiple legacy - Coordinated cross-app workgroups with a 35+ customer team and C-Suite, Project Team, Ambulatory, Scheduling, and Training Leads to meet government regulations and incentive programs. - Championed client development requests, creating next-version improvements for 3 distinct **Internal Contribution** - Appointed to lead the Ophthalmology specialty area, analyzing information from 4 physician groups and 2 other applications to produce company-wide Ophthalmology recommendations and new project - Consolidated Epic-wide physician specialty build and generated a cohesive system for managing content build, reducing the cost and number of meetings for physician Subject Matter Experts by 25%. - Provided at-elbow support and solution consultations at eight distinct Epic sites, facilitating project teams to meet Key Performance - Absorbed and effectively used over 10 modules in 2 years earning certificates for EpicCare Inpatient and Reporting 2010, 2012, and 2014 with experience supporting OpTime (Surgery), Radiant (Radiology), Cupid (Cardiology), Stork (Labor), Beaker (Lab), ASAP (E.D.), and Ambulatory (Outpatient)   **Vida Management**, Huntington Beach CA ***Personal Assistant / Child Care Provider –  (2011– 2012)*** - Organized and digitized medical billing charts for employer’s clients. - Proposed, planned, and executed weekly excursions and coordinated with employers schedule resulting in on-time and on-budget - Responsible for the health and safety of employer's daughters, aged twelve and   - Provided math and language tutoring, improving homework completion and   **Skyline High School College Outreach**, Oakland CA ***High School Teacher’s intern –  (Spring 2011)*** - Created 24 new lesson plans, exercises, and tests tailored to the learning needs of two high school classes resulting in a 10% average improvement in class grades, and 25% improvement from students at risk for - Tracked content absorption in classrooms using standardized metrics, validating new teaching    --- ### Education : **University of California, Berkeley** (2008 - 2012) Bachelor of Arts in History, additional coursework in Pre-Dental Studies **Honors Thesis** on East German cinema and the evolution of the Hitler Youth Generation [![Download Thesis as PDF](https://no-cache.hubspot.com/cta/default/498127/a1f66e07-edf2-41b2-b566-3067a8c5f754.png)](https://cta-redirect.hubspot.com/cta/redirect/498127/a1f66e07-edf2-41b2-b566-3067a8c5f754)   ---   ### Additional Skills/Interests : HTML, CSS, JavaScript, Microsoft Office Conversational in French and German: Studied in Germany, Exchanges to France and Japan Avid cook/ribbon-winning pie-maker, world traveler, trombone/ guitarist, Social Planner Volunteer and activist: Big Sister with the BBBS of Boston, Amnesty International member for social justice   --- ****last updated January 2018***